Our Refund Policy

Refund Policy

  • Can I return my personalised item for a refund?
  • Unfortunately, we do not accept returns of personalised items due to the bespoke nature of a personalisation, unless there is a manufacturing error or fault with the product.

  • My order arrived and the spelling is wrong what should I do?
  • Oh no, let’s see what happened! Get in touch with us to let us know.
    Please remember, our personalised items are completely custom made for you, so our machines will print either the design you have sent to us or the design we have created for you and you have approved it. We highly recommend that you carefully review your artwork before submitting your print approval. In particular, we recommend that you double check all spelling, names and grammar. We store the final preview of your image inside your order for our customer service team to keep for records.
    If your personalised item does arrive with a mistake, we cannot accept responsibility unless the fault was a result of the personalisation process. If this happens, please contact us, so we can check your order to see what was happened during the order process.

  • My order arrived damaged!
  • Any damaged goods caused by delivery service, MUST be communicated to us within 24 hours of delivery. Failure to do so will result in no further action being taken by the company, due to us being unable to claim back from the relevant carrier. Our Customer Care team can be contacted using the email address sales@printintheuk.co.uk and we are open 9am to 5pm Monday to Friday.

  • My order arrived faulty!
  • If a product is faulty (i.e. manufacturing defects) in any way, then you must return it to us within 14 days. Please do not send your products back to Print in the Uk without contacting our Customer Care who will give you a returns number; the email address is sales@printintheuk.co.uk and we are open 9am to 5pm Monday to Friday.

  • Please send written notice, and your returns number along with the product, to the following address: Print in the Uk, 20 Truman Street, Kimberley, Nottingham, NG16 2HA We will only acknowledge returned goods if they are sent using a 'Signed For' delivery service so you have proof of delivery. It is your responsibility to ensure that the goods make it back to us at Photo Panda Ltd and are packaged appropriately. We will not accept responsibility for any items that are lost on the way back to us. We will refund the return postage at our discretion once the item in question is rechecked. If the item is deemed to be defective, we will remake or remedy to the specification of the original order and refund your return postage.

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